Everything you need to get up and running, in one place. Search for your question above, or use the links below. Most answers take less than a minute to find, and our step-by-step guides cover the most common fixes.
Quick answers
| Question | Answer |
|---|---|
| How do I buy a Zerno grinder? | How to Buy a Z1 or Z2 |
| Can I edit my order while it is in production? | Editing Your Order Before It Ships |
| What is the lead time on the Z2? | How to Buy a Z1 or Z2 (always current on the Z2 product page) |
| How do I swap between burr sets? | Changing Burrs on Your Z1 | Changing Burrs on Your Z2 |
| How do I swap my auger? | Changing the Auger on Your Z1 |
| How do I set my zero point? | Setting the Zero Point on Your Z1 | Setting the Zero Point on Your Z2 |
Browse by topic
| Topic | Start here |
|---|---|
| Purchasing | How to Buy a Z1 or Z2, Standard Components and Optional Add-Ons, Editing Your Order |
| Shipping and delivery | Shipping Costs, Delivery Times, and Where We Ship, Delivery: Signatures, Holds, Missed Deliveries, and Damage, Taxes, Import Duties, and VAT |
| Troubleshooting, maintenance, and usage | Z1 Quick Answers, Z2 Quick Answers |
| Product specs | Z1 Specs, Z2 Specs |
| Warranty, returns, and cancellations | Zerno Warranty, Return Policy, Cancelling or Transferring an Order |
User manuals and videos
User manuals: view the Z1 and Z2 user manuals at https://zerno.co/pages/knowledge-center
Videos: the video library for each grinder (quick set-up, what's included, workflow, burr swaps, auger swaps, zero point, and false chirp) is at the top of Z1 Quick Answers and Z2 Quick Answers.
FAQ and where to find the answer
Purchasing
| Question | Article |
|---|---|
| How do I purchase a Zerno Z1 or Z2? | How to Buy a Z1 or Z2 |
| Can I make changes to my order while it is in production? | Editing Your Order Before It Ships |
| How much does the Z1 cost? | How to Buy a Z1 or Z2 |
| How much does the Z2 cost? | How to Buy a Z1 or Z2 |
| What features are standard, and what components are optional add-ons? | Standard Components and Optional Add-Ons |
| Are updated components retrofittable? | Standard Components and Optional Add-Ons |
| When will I receive my Z1? | How to Buy a Z1 or Z2 |
| When will I receive my Z2? | How to Buy a Z1 or Z2 |
| How do I pay taxes, import duties, and VAT? | Taxes, Import Duties, and VAT |
| What payment methods do you accept? | How to Buy a Z1 or Z2 |
Logistics
| Question | Article |
|---|---|
| Can I change my shipping details? | Delivery: Signatures, Holds, Missed Deliveries, and Damage |
| Can I place a hold on the delivery of my Z1 or Z2? | Delivery: Signatures, Holds, Missed Deliveries, and Damage |
| What are normal shipping times? | Shipping Costs, Delivery Times, and Where We Ship |
| Where do you ship? | Shipping Costs, Delivery Times, and Where We Ship |
| What happens if I am not home or unable to receive my delivery? | Delivery: Signatures, Holds, Missed Deliveries, and Damage |
| How can I track my order? | Shipping Costs, Delivery Times, and Where We Ship |
| Are shipping costs included? | Shipping Costs, Delivery Times, and Where We Ship |
| What happens if my grinder is damaged during transit? | Delivery: Signatures, Holds, Missed Deliveries, and Damage |
Troubleshooting
| Question | Article |
|---|---|
| User manual | Zerno Knowledge Center |
| How do I set my zero point? | Z1 Quick Answers | Z2 Quick Answers |
| How do I ensure my burrs are correctly aligned? | Z1 Quick Answers | Z2 Quick Answers |
| False chirp phenomenon | False Chirp on the Z1 | False Chirp on the Z2 |
| Do you calibrate the Z1 and Z2 based on first chirp or burr lock? | Z1 Quick Answers | Z2 Quick Answers |
| How do you swap between burr sets? | Changing Burrs on Your Z1 | Changing Burrs on Your Z2 |
| How do you swap the auger on the Z1? | Changing the Auger on Your Z1 |
| What should I do if my grinder is making unusual noises? | Z1 Quick Answers | Z2 Quick Answers |
| How much retention is expected? | Z1 Quick Answers | Z2 Quick Answers |
Product specs
| Question | Article |
|---|---|
| What kind of motor is installed on my Z1? | Z1 Specs |
| What kind of motor is installed on my Z2? | Z2 Specs |
| What components come with my Z1? | Z1 Specs |
| What components come with my Z2? | Z2 Specs |
| Where are Zerno grinders built? | Z1 Specs | Z2 Specs |
| What are the Z1 grinder dimensions? | Z1 Specs |
| What are the Z2 grinder dimensions? | Z2 Specs |
Warranty, returns, and cancellations
| Question | Article |
|---|---|
| Do you offer a warranty? | Zerno Warranty |
| How do I cancel my order? | Cancelling or Transferring an Order |
| What is your return policy? | Return Policy |
| Can I transfer my order to someone else? | Cancelling or Transferring an Order |
| Use of forwarding services | Shipping Costs, Delivery Times, and Where We Ship |
Maintenance and usage
| Question | Article |
|---|---|
| User manual | Zerno Knowledge Center |
| Are there any maintenance tips for prolonging the life of my grinder? | Z1 Quick Answers | Z2 Quick Answers |
| How do I minimize retention? | Z1 Grind Settings, RDT, and Retention | Reducing Retention on Your Z2 |
| How do I calibrate the zero point for my grinder? | Setting the Zero Point on Your Z1 | Setting the Zero Point on Your Z2 |
| How do I clean the grinder? | Cleaning Your Z1 | Cleaning Your Z2 |
| How do I adjust my grind settings? | Z1 Grind Settings | Z2 Grind Settings and RPM Guide |
Still need help?
If you could not find what you were looking for, our team is here to help. See Contacting Zerno Support for how to reach us and what to include so we can solve it in one reply.