Our Help Center is the fastest way to an answer, any time of day. If you have checked it and still have questions, our small team in Chicago is happy to help!
Before you reach out
- Search the Help Center for your question, or browse Start Here: Find Your Answer.
- For grinder issues, open the quick answers for your model: Z1 Quick Answers or Z2 Quick Answers. Many fixes take only a few minutes with the tools that came with your grinder.
- For order questions, check your Zerno account first. You can edit your order, update shipping details, and see your order status there.
How to contact us
Email info@zerno.co, or use the contact form on our website and choose the topic that fits best:
- My order
- General inquiry
- Product support
- Partner with us
- Something else
When you submit an inquiry, you will receive an automated message from one of our team members. If you do not receive a message shortly after submitting, please try again.
Help us help you faster
Include these in your first message and we can usually solve it in one reply:
- Your order number
- Your grinder model (Z1 or Z2) and the burrs installed
- What is happening and what you have already tried
- Photos or a short video (for sounds, grinding behavior, or damage)
- Your shipping address (for parts, shipping quotes, or address questions)