Changed your mind about burrs, want to add an accessory, or moving before your grinder ships? Most changes can be made yourself in your Zerno account.
Can I make changes to my order while it is in production?
Yes! You can make changes and additions to your order throughout your grinder's production cycle. You will receive a deadline for changes a few weeks before your order dispatches.
You can edit your order directly inside your Zerno account. This blog post walks through how to make additions and changes: You can now edit your order details directly inside your Zerno account.
If an item costs more than what you swap out, you will be asked to pay the difference. If you run into any trouble, email info@zerno.co with your order number and the change you want, and we will make it for you.
Can I change my shipping details?
You can update your shipping and contact information in the Order Portal inside your Zerno account before dispatch. Step-by-step instructions: Updating your shipping details and contact info.
Once your grinder has shipped, UPS My Choice also allows you to update delivery details or request a hold while your grinder is in transit. See Delivery: Signatures, Holds, Missed Deliveries, and Damage.
Related
Standard Components and Optional Add-Ons | Cancelling or Transferring an Order