What is your return policy?
Returns must be submitted within 7 days of receipt. The item must be returned to Zerno in all original packaging and in unused condition. Requests should be made by email at info@zerno.co.
Return shipping is the responsibility of the customer, and we recommend using an insured and trackable service. Refunds will include the full value of the goods returned minus shipping and processing fees.
If a returned item shows damage, signs of use, missing components, or non-original packaging, the refund amount may be reduced to reflect the condition of the returned product.
How to start a return
- Email info@zerno.co within 7 days of receiving your order. Include your order number and the item you want to return.
- Before shipping, take clear photos of the item, all included accessories, and the original packaging. These document the condition before return.
- Ship it back with an insured, trackable service and send us the tracking number.
What if my item arrived damaged?
Shipping damage is handled separately from returns. Report it within 14 business days; see Delivery: Signatures, Holds, Missed Deliveries, and Damage.
What if my grinder has a defect?
Manufacturing defects are covered by our 1 year limited warranty. See Zerno Warranty.
Related
Cancelling or Transferring an Order | Contacting Zerno Support